Refund & Return Policy

Due to the nature of digital financial services, refunds are limited.

Refund Eligibility

At Privacy, we aim to provide a seamless experience for our users. However, in certain cases, refunds may be issued as outlined below:

Refunds for Failed Top-Ups or Duplicate Charges

If a top-up to your account fails or if you are charged duplicate amounts for a transaction, you may be eligible for a refund. In these situations, our customer support team will investigate the issue and, if deemed appropriate, process a full refund for the failed or duplicate charge. To request a refund, please reach out to our customer support team with the relevant transaction details.

Card Orders Can Be Canceled If Production Has Not Yet Begun

If you have placed an order for a virtual or physical card, you can cancel the order and receive a full refund as long as the card has not yet entered the production stage. Once production has started, cancellation will not be possible, and you will be charged for the order. Please contact customer support as soon as possible if you wish to cancel your card order before production begins.

Explanation:

This version of the Refund Eligibility section provides clear, transparent information about when users are eligible for refunds, such as in cases of failed top-ups, duplicate charges, or cancellations of card orders before production. It ensures that users know exactly what to do and when to contact support for issues related to refunds.

Non-Refundable

While we strive to offer a fair and transparent refund policy, there are certain instances where refunds cannot be issued. The following items are non-refundable:

Successfully Exchanged Crypto to Fiat or Vice Versa

Once a transaction to exchange crypto to fiat or fiat to crypto has been successfully completed, the exchange is final. Due to the nature of cryptocurrency and its volatility, we are unable to offer refunds for completed transactions. It is important to double-check transaction details before confirming any exchanges.

Fees for Completed Transactions

Any fees associated with completed transactions, including but not limited to exchange fees, card processing fees, and transaction processing fees, are non-refundable. These fees are incurred for the execution of the service, and once the transaction is processed, they cannot be reversed.

Issued Cards Once Shipped

Once your physical card has been shipped, it is no longer eligible for a refund. We begin card production immediately after your order is placed, and once it’s dispatched, the order is final. If you wish to cancel your card order, you must do so before it has been shipped or entered the production process.

Explanation:

This expanded version clearly outlines the circumstances under which refunds are not provided. It addresses the finality of crypto exchanges, the non-refundable fees for completed transactions, and the irrevocability of card orders once they’ve been shipped, giving users a better understanding of the conditions.

How to Request a Refund

If you believe you are eligible for a refund, please follow these steps to initiate the process:

Include Full Transaction Details

To be eligible for a refund, you must contact our support team within 14 days from the date of the transaction or issue. This ensures that we can process your request in a timely manner. You can reach our support team at support@payinprivacy.finance.

Include Full Transaction Details

When requesting a refund, please ensure you include all relevant transaction details, including:

• Transaction ID
• Date of the transaction
• Amount and currency
• Reason for the refund request
• Any supporting screenshots or documentation (e.g., failed transaction notifications, duplicate charges).

This will help us identify the issue and expedite the review process.

Review and Response

Once we receive your request, our support team will review the details and respond to you within 5 business days. We will provide an update on the status of your refund request and any further actions needed.

Explanation:

This expanded version gives users clear instructions on how to request a refund by detailing the timeline (14 days), necessary information (transaction details), and the response time (5 business days). This ensures that users know the steps to take and what to expect during the refund process.