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Need Help? We’ve Got You Covered.

Need assistance? Our dedicated team is here to support you every step of the way, ensuring a smooth experience with your transactions.

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Email Us

support@payinprivacy.com

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Live Chat

Available in-app

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Available Time

Monday–Friday, 9:00–18:00 CET

Frequently Asked Questions

Privacy provides an easy, affordable, and safe method for handling both fiat and cryptocurrency transactions.

Yes! All services are available across the EEA (European Economic Area), so you can manage your funds seamlessly wherever you are.

To complete verification, you’ll need a valid government-issued ID (passport, driver’s license, or national ID card) and a recent proof of address (utility bill, bank statement, or rental agreement) issued within the last 3 months.

Most accounts are approved within 1–3 business days after submitting your documents. In some cases, additional checks may extend this process to up to 5 business days.

ATM withdrawals are free up to your monthly limit (e.g., €300 on our basic plan). Beyond that or at out-of-network ATMs, standard fees may apply.

Yes. We are fully licensed and regulated by the relevant financial authorities in every market we serve, ensuring your funds remain safe and compliant.

Of course! You’re free to use only our crypto wallets and transfers without activating banking services. Some advanced options may still require basic verification.

Get Started with Pay in Privacy Now

Real feedback from users who trust Privacy for secure and seamless crypto and fiat management.

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Privacy is a secure, user-friendly fintech and crypto app offering seamless crypto-to-fiat exchanges, personal wallets, low fees, and privacy-focused features, designed for effortless asset management and transactions.

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